The Columbia Warranty Policy

Our Warranty Policy

In Europe, Columbia branded products including footwear are warranted for 2 years.

Warranty covers defects in materials and workmanship in garments, equipment and footwear manufactured by Columbia Sportswear Company.

If a product fails due to a manufacturing defect, we will either repair the product free of charge, replace it or offer you a voucher, after an assessment carried out by our product team.

Please note that Columbia does not warrant and is not responsible for damages caused by misuse, abuse, accidents, modifications, natural breakdown of materials over time, or problems that may be reasonably expected with normal wear or failure to follow product care instructions.

How to Get Warranty Service

1. For product bought less than 2 years ago on our official Columbia online store

At Columbia Sportswear, we expect our products to be free of manufacturer defects.

However, should you have a warranty issue please  contact us and provide the following information: 

• Your name
• Your order number
• Some pictures showing the default 
• A short description of the issue 

We will confirm with you the scope of the guarantee.

2. For product bought less than 2 years ago in a physical store

Our Warranty policy states that items must be returned through the original point of sale. Please visit their website and/or contact them for more information on their after care services.

Should that not be possible, please contact us 

3. For product bought less than 1 years ago on a partner Online Store 

Our Warranty policy states that items must be returned through the original point of sale. Please visit their website and/or contact them for more information on their after care services.

Should that not be possible, please contact us