FAQ

ORDERS

• Can I change or cancel my order once it’s been placed?
• How can I check the status of my order?
• I am having problems placing my order online. What should I do?
• Can I place an order by email or telephone ?
• Is it safe to shop on the Columbia online shop?

DELIVERIES

• Which countries do you deliver to?
• Where does my order come from?
• Can I order from the UK and get the parcel delivered in another country?
• Can I change the shipping address of my order once it’s been placed?
• When will shipments to Northen Ireland resume?
• Delivery Information

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RETURNS

• What can I return?
• When can I return?
• Returns Procedure
• Can I exchange an item?
• When do I get my refund?
• I need help printing my return label.

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WARRANTY

• The Columbia Warranty Policy
• Can I return a purchase paid with a voucher?

PRODUCTS

• What level of water resistance do our shoes offer?
• How do I choose the correct size?
• What is the difference between waterproof and water repellent?
• What does the Columbia logo stand for?
• Do you have a product catalogue?
• How can I locate a product not on your site?

CONTACT US

• Send us a message
• Do I need to register to order from the Columbia online shop?
• Why should I become a registered customer?
• Can I delete my account?
• How can I find out more about Columbia?
• How can I receive the latest Columbia news and offers?

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