Returns Procedure

We offer a quick, easy and free returns procedure. Please start by accessing this page to print your prepaid return label.

You have 2 options to ship your return:

• Go to your nearest UPS Access Point.
• Home pick up: contact our customer care service in order to arrange the pick-up of your return parcel at your home address. 

Frequently asked questions

What can I return?

We will gladly accept returns on all purchases made on our website which are in original condition; unworn with tags attached and for footwear with the original box in new conditions.

When can I return?

Returns are accepted within 60 days of the purchase date.

Where can I return?

You have 2 options to ship your return:

• Go to your nearest UPS Access Point.
• Home pick up: contact our customer care service in order to arrange the pick-up of your return parcel at your home address.

Parcels can only be returned from the country where they were delivered. We do not accept return of online purchases at our stores at this time. Please visit our detailed FAQ page for more information.

When do I get my refund?

Once we receive your package, our team will verify its contents, inspect it to ensure it is unworn and in original condition. We will then send the credit back to your financial institution within 10-15 business days.

How can I exchange an item?

Please note direct exchanges of our products are not possible at this stage. If you need a different size or colour, you will need to return the item back to us for a refund, and then place a new order.