FAQ

ORDERS

• Can I change the shipping address once I have placed my order?
• How can I check the status of my order?
• I am having problems placing my order online. What should I do?
• Can I place an order by email or telephone?
• Is it safe to shop on the Columbia online shop?

DELIVERIES

• Which countries do you deliver to?
• Where does my order come from?
• Can I choose a delivery address in a different country than I placed my order in?
• Can I change the shipping address once I have placed my order?
• Delivery Information
• What happens if I am not at home when the delivery arrives?

RETURNS

• What can I return?
• When can I return?
• Return Procedure
• Can I exchange an item?
• When do I get my refund?
• Can I return my online purchase at a Columbia store?

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WARRANTY

• The Columbia Warranty Policy
• Can I return a purchase paid with a voucher?

PRODUCTS

• What Level of water resistance?
• How do I know what is the right size for me?
• What is the difference between waterproof and water repellent?
• What does the Columbia logo mean?
• Do you have a product catalog?
• How can I locate a product not on your site?

CONTACT US

• Send us a message
• Do I need to register to order from the Columbia online shop?
• Why should I become a registered customer?
• Can I delete my account?
• How can I find out more about Columbia?
• How can I receive the latest Columbia news and offers?

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